Shipping Policy - Ubuntu Threads Ltd

Effective Date: 30/11/2025

Last Updated: 30/11/2025

Ubuntu Threads Ltd is committed to providing clear, fair, and transparent shipping information in compliance with UK consumer law.

1. Delivery Times

Standard delivery within the UK: 3–5 working days.
Express delivery options: Not Available
International delivery: Not Available

We will notify you if delivery is likely to be delayed.

2. Delivery Charges

Standard UK delivery: £4.50
Express delivery: N/A
International delivery: calculated at checkout based on destination and weight.

All charges are displayed clearly before purchase is confirmed.

3. Order Processing

Orders are processed during business hours: Monday–Friday, 9am–5pm.

Orders placed outside these hours will be processed the next working day.

4. Risk and Ownership

Risk of loss or damage passes to you once the goods are delivered.
Ownership of goods transfers once full payment has been received.

5. Missed Deliveries

If delivery cannot be completed (e.g., no one available to accept), the courier will leave instructions for redelivery or collection.

6. Returns and Cancellations

You have the right to cancel your order within 14 days of receipt under the Consumer Contracts Regulations 2013.
Returned goods must be unused and in their original packaging.
Refunds will be processed within 14 days of receiving returned goods.

7. Exceptions

Certain items may be exempt from cancellation or return (e.g., personalised or perishable goods). These will be clearly identified at the point of sale.

Legal Disclaimer

This Shipping Statement is provided in accordance with UK consumer law.
Nothing in this statement affects your statutory rights under the Consumer Rights Act 2015.