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Refund Policy - Ubuntu Threads Ltd

Effective Date: 30/11/2025

Last Updated: 30/11/2025

At Ubuntu Threads Ltd, we want you to be completely satisfied with your purchase. This Refund Policy explains your rights under UK law and how we handle returns and refunds.

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1. Your Legal Right to Cancel

  • Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 14 days of receiving your goods.

  • You must notify us of your decision to cancel within this period.

  • You then have 14 days to return the goods to us.

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2. Refunds

  • Once we receive your returned goods, we will process your refund within 14 days.

  • Refunds will be made to your original payment method.

  • We will refund the cost of the goods and the basic delivery charge (if applicable).

  • We may reduce your refund if goods are returned damaged or not in their original condition.

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3. Exemptions

Certain items are non‑refundable under UK law, including:

  • Personalised or custom‑made products.

  • Perishable goods (e.g., food, flowers).

  • Sealed items (e.g., cosmetics, underwear) if the seal has been broken.

These exemptions will be clearly stated at the point of sale.

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4. Faulty or Misdescribed Goods

  • Under the Consumer Rights Act 2015, you are entitled to a full refund if goods are faulty, not as described, or unfit for purpose.

  • This right applies for 30 days after delivery.

  • After 30 days, you may be entitled to a repair or replacement.

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5. How to Request a Refund

To request a refund, please contact us:

Please include your order number and details of the item(s) you wish to return.

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Disclaimer

  • This Refund Policy is provided in accordance with UK consumer law.

  • Nothing in this policy affects your statutory rights.

  • We are not responsible for delays in refund processing caused by factors outside our reasonable control (e.g., banking delays).

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